Thank you for shopping with MobileVault. We are committed to providing a simple, reliable, and convenient shopping experience for all of our customers.

Shipping Policy

Free Shipping

We are pleased to offer FREE SHIPPING on all orders within the United States.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after the order is placed.

Orders are not normally processed on weekends or U.S. public holidays.

Delivery Time

After your order has been processed, delivery is generally expected within 3–5 business days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking information to update after the order has been shipped.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, additional shipping arrangements may be required before the order can be reshipped.

30-Day Free Return Policy

At MobileVault, we want you to be completely satisfied with your purchase. We offer FREE RETURNS within 30 days of delivery on eligible items.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of the delivery date.
• The item must be unused and in its original condition.
• The item should be returned with its original packaging, accessories, manuals, and other included materials, when applicable.
• The product must not show signs of damage, misuse, or excessive wear.

Certain products may be excluded from returns where applicable. Any such exclusions will be clearly stated on the product page or at the time of purchase.

Free Return Shipping

For eligible returns, MobileVault provides free return shipping.

Please contact us before sending an item back. We will provide the appropriate return instructions and, when applicable, a prepaid return shipping label.

Please do not send a return to the address on your own without first contacting us, as this may delay the processing of your return.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution. Once the refund has been issued by us, additional processing time may be required before the funds appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and photographs of the item and packaging.

We will review the issue and work with you to provide an appropriate resolution, such as a replacement or refund.

How to Request a Return

To request a return, please contact MobileVault Customer Support with:

1. Your order number
2. The name of the item you wish to return
3. The reason for the return
4. Photos of the product, if requested

After your request is reviewed and approved, we will provide you with the return instructions.

Return Address

MobileVault
14810 Archer Ave, Apt 406
Jamaica, NY 11435-4383
United States

Important: Please contact us before shipping any return. The return address or instructions provided for an approved return should be followed.

Questions About Shipping or Returns

If you have any questions regarding your order, shipping, or return, please contact MobileVault Customer Support. We are happy to assist you.

MobileVault
Jamaica, New York, USA

We appreciate your business and thank you for choosing MobileVault.